382676790a0a0b27003223f15c84b1d2
- entitlement_script
- use_sc_layout
- true
- show_variable_help_on_load
- false
- no_order_now
- false
- sc_ic_version
- delivery_time
- 1970-01-03 00:00:00
- sys_updated_on
- 2017-01-04 16:13:13
- type
- item
- table_name
- incident
- no_search
- false
- view
- sys_updated_by
- ryan.hale
- price
- 0
- sys_created_on
- 2008-03-11 15:34:17
- recurring_frequency
- sys_name
- Report Performance Problem
- model
- no_cart
- false
- sys_created_by
- glide.maint
- group
- hide_sp
- false
- order
- 200
- start_closed
- false
- image
- no_quantity
- false
- workflow
- delivery_plan
- DEFAULT
- my_delivery_plan
- DEFAULT
- my_delivery_plan_link
- ScCatItemDeliveryPlan.523da512c611228900811a37c97c2014
- active
- true
- custom_cart
- no_cart_v2
- false
- no_proceed_checkout
- false
- ignore_price
- false
- script
- setUpRecord();\n\nfunction setUpRecord() {\n var short_description = "Performance problems with " + producer.cmdb_ci.getDisplayValue();\n if (producer.transaction == \'specific\')\n short_description = "Performance problems with " + producer.specific_transaction;\n current.short_description = short_description;\n current.description = current.short_description;\n current.caller_id = gs.getUserID();\n}\n\nvar isMobile = GlideMobileExtensions.getDeviceType() == \'m\';\nvar link = isMobile ? \'#/!list/incident/q:active=true%5Ecaller_id=javascript:gs.user_id()%5EEQ\' : \'home.do\';\n\nvar s = \'This incident was opened for your request<br/>\';\ns += \'The IT department will contact you if they need any further information<br/>\';\nif (isMobile)\n\ts += \'You can track status from this <a href="\' + link + \'">List</a> <br/>\';\nelse\n\ts += \'You can track status from the <a href="\' + link + \'">Homepage</a> <br/>\';\ngs.addInfoMessage(s);\n\nvar incRPUtil = new LinkRecordProducerToIncident();\nincRPUtil.linkRecordProducerToParentIncident(RP.getParameterValue(\'sysparm_parent_sys_id\'), current);\n\n
- sys_update_name
- sc_cat_item_producer_382676790a0a0b27003223f15c84b1d2
- meta
- omit_price
- false
- name
- Report Performance Problem
- mobile_hide_price
- false
- redirect_url
- no_wishlist_v2
- false
- sys_policy
- preview
- JavaScript: popupOpenStandard("com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=382676790a0a0b27003223f15c84b1d2&sysparm_preview=true", "summary");
- template
- short_description
- Request assistance with a performance issue you are\n\t\t\thaving with a service or an application.
- roles
- icon
- can_cancel
- false
- description
- <p style="margin: 0px;"><font size="3" color="#808080" face="arial,helvetica,sans-serif">Request assistance with a performance issue you are having with a service or an application. An incident record will be created and managed through to successful resolution.</font></p>
- mobile_picture
- availability
- on_both
- mandatory_attachment
- false
- request_method
- visible_guide
- true
- visible_standalone
- true
- sys_class_name
- sc_cat_item_producer
- sys_id
- 382676790a0a0b27003223f15c84b1d2
- no_order
- false
- vendor
- no_attachment_v2
- false
- mobile_picture_type
- use_mobile_picture
- sys_scope
- Global?
- my_sys_scope_link
- SysScope.Global
- visible_bundle
- true
- sc_catalogs
- e0d08b13c3330100c8b837659bba8fb4
- ordered_item_link
- no_delivery_time_v2
- false
- cost
- no_quantity_v2
- false
- sys_mod_count
- 25
- post_insert_script
- recurring_price
- 0
- list_price
- 0
- sc_ic_item_staging
- sys_tags
- billable
- false
- picture
- sys_package
- Ed5b4f3ddbd100109693cd3f29961993?
- my_sys_package_link
- SysPackage.Ed5b4f3ddbd100109693cd3f29961993
- display_price_property
- non_zero
- delivery_plan_script
- location
- category
- Can We Help You?
- my_category
- Can We Help You?
- my_category_link
- ScCategory.E15706fc0a0a0aa7007fc21e1ab70c2f
- my_sys_class_name_link
- ScCatItemProducer.382676790a0a0b27003223f15c84b1d2
- my_order
- 00200