3f1dd0320a0a0b99000a53f7604a2ef9

Click for Variables

entitlement_script
use_sc_layout: true
show_variable_help_on_load: false
no_order_now: false
sc_ic_version
delivery_time: 1970-01-03 00:00:00
sys_updated_on: 2017-01-04 16:12:47
type: item
table_name: incident
no_search: false
view: ess
sys_updated_by: ryan.hale
price: 0
sys_created_on: 2008-04-28 17:06:03
recurring_frequency
sys_name: Create Incident
model
no_cart: false
sys_created_by: glide.maint
group
hide_sp: false
order: 200
start_closed: false
image
no_quantity: false
workflow
delivery_plan: DEFAULT
my_delivery_plan: DEFAULT
my_delivery_plan_link: ScCatItemDeliveryPlan.523da512c611228900811a37c97c2014
active: true
custom_cart
no_cart_v2: false
no_proceed_checkout: false
ignore_price: false
script: var isMobile = GlideMobileExtensions.getDeviceType() == \'m\';\nvar link = isMobile ? \'#/!list/incident/q:active=true%5Ecaller_id=javascript:gs.user_id()%5EEQ\' : \'home.do\';\n\nvar linkLbl = isMobile ? "List" : "Homepage";\nvar br = \' \';\nvar linkURL = \'<a href="\' + link + \'">\' + gs.getMessage(linkLbl) + \'</a>\';\nvar msgArgs = [br, linkURL];\n\nvar info = gs.getMessage("This incident was opened on your behalf{0}The IT department will contact you if they need any further information{0}You can track status from this {1} {0}", msgArgs);\n\ngs.addInfoMessage(info);\nvar caller = gs.getUserID();\nvar parent_table = RP.getParameterValue(\'sysparm_parent_table\');\nif (JSUtil.notNil(parent_table)) {\n\tvar parent_map = new GlideRecord(\'request_parent_mapping\');\n\tparent_map.addQuery(\'parent_table\', parent_table);\n\tparent_map.query();\n\tif (parent_map.next())\n\t\tvar requested_for_field = parent_map.getValue(\'requested_for_field\');\n\tvar parentGR = new GlideRecord(parent_table);\n\tparentGR.addQuery(\'sys_id\', RP.getParameterValue(\'sysparm_parent_sys_id\'));\n\tparentGR.query();\n\tif (parentGR.next())\n\t\tcaller = parentGR.getValue(requested_for_field);\n}\ncurrent.contact_type = \'self-service\';\ncurrent.caller_id = caller;\nif (producer.comments.length > 80)\n\tcurrent.short_description = producer.comments.substring(0, 79);\nelse\n\tcurrent.short_description = producer.comments;\ncurrent.description = producer.comments;\n\nvar incRPUtil = new LinkRecordProducerToIncident();\nincRPUtil.linkRecordProducerToParentIncident(RP.getParameterValue(\'sysparm_parent_sys_id\'), current);\n\n
sys_update_name: sc_cat_item_producer_3f1dd0320a0a0b99000a53f7604a2ef9
meta
omit_price: false
name: Create Incident
mobile_hide_price: false
redirect_url
no_wishlist_v2: false
sys_policy
preview: JavaScript: popupOpenStandard("com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=3f1dd0320a0a0b99000a53f7604a2ef9&sysparm_preview=true", "summary");
template
short_description: Create an Incident record to report and request\n\t\t\tassistance with an issue you are having
roles
icon
can_cancel: true
description: Request assistance with an issue you are having. An incident record will be created and managed through to successful resolution. You will also be notified of progress.
mobile_picture
availability: on_both
mandatory_attachment: false
request_method
visible_guide: true
visible_standalone: true
sys_class_name: sc_cat_item_producer
sys_id: 3f1dd0320a0a0b99000a53f7604a2ef9
no_order: false
vendor
no_attachment_v2: false
mobile_picture_type: use_mobile_picture
sys_scope: Global ?
my_sys_scope_link: SysScope.Global
visible_bundle: true
sc_catalogs: e0d08b13c3330100c8b837659bba8fb4
ordered_item_link
no_delivery_time_v2: false
cost
no_quantity_v2: false
sys_mod_count: 28
post_insert_script
recurring_price: 0
list_price: 0
sc_ic_item_staging
sys_tags
billable: false
picture
sys_package: Ed5b4f3ddbd100109693cd3f29961993 ?
my_sys_package_link: SysPackage.Ed5b4f3ddbd100109693cd3f29961993
display_price_property: non_zero
delivery_plan_script
location
category: Can We Help You?
my_category: Can We Help You?
my_category_link: ScCategory.E15706fc0a0a0aa7007fc21e1ab70c2f
my_sys_class_name_link: ScCatItemProducer.3f1dd0320a0a0b99000a53f7604a2ef9
my_order: 00200