Incident /
INC0000060
| Number: | INC0000060 | Impact: | 2 - Medium |
| State: | Closed | Urgency: | 2 - Medium |
| Caller: | Joe Employee | Priority: | 3 - Moderate |
| Requested on: | 2016-12-12 15:19:57 | ||
| Configuration item: | Storage Area Network 001 | ||
| Category: | Inquiry / Help | ||
| Subcategory: | |||
| Short description: | Unable to connect to email | ||
| Parties & Schedule | |||
|---|---|---|---|
| Assignment group: | Network | ||
| Assigned to: | David Loo | ||
| Resolution | |||
| Resolved by: | David Loo | ||
| Resolved: | 2016-12-13 21:43:14 | ||
Description
I am unable to connect to the email server. It appears to be down.
Close Notes
This incident is resolved.
- parent
- made_sla
- true
- caused_by
- watch_list
- upon_reject
- cancel
- sys_updated_on
- 2016-12-14 02:46:44
- child_incidents
- 0
- hold_reason
- approval_history
- number
- INC0000060
- resolved_by
- David Loo
- my_resolved_by
- David Loo
- my_resolved_by_link
- SysUser.5137153cc611227c000bbd1bd8cd2007
- sys_updated_by
- employee
- opened_by
- Joe Employee
- my_opened_by
- Joe Employee
- my_opened_by_link
- SysUser.681ccaf9c0a8016400b98a06818d57c7
- user_input
- sys_created_on
- 2016-12-12 15:19:57
- state
- 7
- sys_created_by
- employee
- knowledge
- false
- order
- calendar_stc
- 102197
- closed_at
- 2016-12-14 02:46:44
- cmdb_ci
- Storage Area Network 001
- my_cmdb_ci
- Storage Area Network 001
- my_cmdb_ci_link
- Cmdb.109562a3c611227500a7b7ff98cc0dc7
- delivery_plan
- contract
- impact
- 2
- active
- false
- work_notes_list
- business_service
- my_business_service
- my_business_service_link
- CmdbCiService.27d32778c0a8000b00db970eeaa60f16
- priority
- 3
- sys_domain_path
- /
- rfc
- time_worked
- expected_start
- opened_at
- 2016-12-12 15:19:57
- business_duration
- 1970-01-01 08:00:00
- group_list
- work_end
- caller_id
- Joe Employee
- my_caller_id
- Joe Employee
- my_caller_id_link
- SysUser.681ccaf9c0a8016400b98a06818d57c7
- reopened_time
- resolved_at
- 2016-12-13 21:43:14
- approval_set
- subcategory
- work_notes
- short_description
- Unable to connect to email
- close_code
- Solved (Permanently)
- correlation_display
- delivery_task
- work_start
- assignment_group
- Network
- my_assignment_group
- Network
- my_assignment_group_link
- SysUserGroup.287ebd7da9fe198100f92cc8d1d2154e
- additional_assignee_list
- business_stc
- 28800
- description
- I am unable to connect to the email server. It appears to be down.
- calendar_duration
- 1970-01-02 04:23:17
- close_notes
- This incident is resolved.
- notify
- 1
- service_offering
- sys_class_name
- incident
- closed_by
- Joe Employee
- my_closed_by
- Joe Employee
- my_closed_by_link
- SysUser.681ccaf9c0a8016400b98a06818d57c7
- follow_up
- parent_incident
- sys_id
- 1c741bd70b2322007518478d83673af3
- contact_type
- self-service
- reopened_by
- incident_state
- 7
- urgency
- 2
- problem_id
- company
- ACME North America
- my_company
- ACME North America
- my_company_link
- CoreCompany.31bea3d53790200044e0bfc8bcbe5dec
- reassignment_count
- 2
- activity_due
- 2016-12-13 01:26:36
- assigned_to
- David Loo
- my_assigned_to
- David Loo
- my_assigned_to_link
- SysUser.5137153cc611227c000bbd1bd8cd2007
- severity
- 3
- comments
- approval
- not requested
- sla_due
- comments_and_work_notes
- due_date
- sys_mod_count
- 15
- reopen_count
- 0
- sys_tags
- escalation
- 0
- upon_approval
- proceed
- correlation_id
- location
- category
- inquiry
- my_sys_class_name_link
- Incident.1c741bd70b2322007518478d83673af3