INC0009002

Number:INC0009002Impact:2 - Medium
State:ClosedUrgency:2 - Medium
Caller:David MillerPriority:3 - Moderate
Requested on:2018-09-16 12:49:23  
Configuration item:   
Category:   
Subcategory:   
Short description:My computer is not detecting the headphone device
Parties & Schedule
Assignment group:   
Assigned to:   
Resolution  
  Resolved by:System Administrator
  Resolved:2018-09-16 12:51:17

Description

My computer is not detecting the headphone device. It could be an issue with the USB port.

Close Notes

This is not an issue with the USB port. Replaced the headset to resolve the issue.


Click for Variables

parent
made_sla
true
caused_by
watch_list
upon_reject
cancel
sys_updated_on
2019-11-24 15:51:57
child_incidents
1
hold_reason
approval_history
number
INC0009002
resolved_by
System Administrator
my_resolved_by
System Administrator
my_resolved_by_link
SysUser.6816f79cc0a8016401c5a33be04be441
sys_updated_by
system
opened_by
System Administrator
my_opened_by
System Administrator
my_opened_by_link
SysUser.6816f79cc0a8016401c5a33be04be441
user_input
sys_created_on
2018-09-16 12:50:05
state
7
sys_created_by
admin
knowledge
false
order
calendar_stc
114
closed_at
2018-12-10 03:29:08
cmdb_ci
delivery_plan
contract
impact
2
active
false
work_notes_list
business_service
priority
3
sys_domain_path
/
rfc
time_worked
expected_start
opened_at
2018-09-16 12:49:23
business_duration
1970-01-01 00:00:00
group_list
work_end
caller_id
David Miller
my_caller_id
David Miller
my_caller_id_link
SysUser.77ad8176731313005754660c4cf6a7de
reopened_time
resolved_at
2018-09-16 12:51:17
approval_set
subcategory
work_notes
short_description
My computer is not detecting the headphone device
close_code
Solved (Permanently)
correlation_display
delivery_task
work_start
assignment_group
additional_assignee_list
business_stc
0
description
My computer is not detecting the headphone device. It could be an issue with the USB port.
calendar_duration
1970-01-01 00:01:54
close_notes
This is not an issue with the USB port. Replaced the headset to resolve the issue.
notify
1
service_offering
sys_class_name
incident
closed_by
System Administrator
my_closed_by
System Administrator
my_closed_by_link
SysUser.6816f79cc0a8016401c5a33be04be441
follow_up
parent_incident
sys_id
1c832706732023002728660c4cf6a7b9
contact_type
reopened_by
incident_state
7
urgency
2
problem_id
company
reassignment_count
0
activity_due
assigned_to
severity
3
comments
approval
not requested
sla_due
comments_and_work_notes
due_date
sys_mod_count
9
reopen_count
0
sys_tags
escalation
0
upon_approval
proceed
correlation_id
location
category
Hardware
my_sys_class_name_link
Incident.1c832706732023002728660c4cf6a7b9