Incident /
INC0009003
| Number: | INC0009003 | Impact: | 2 - Medium |
| State: | Closed | Urgency: | 2 - Medium |
| Caller: | David Miller | Priority: | 3 - Moderate |
| Requested on: | 2018-08-30 09:17:32 | ||
| Configuration item: | |||
| Category: | Inquiry / Help | ||
| Subcategory: | |||
| Short description: | Cannot sign into the company portal app | ||
| Parties & Schedule | |||
|---|---|---|---|
| Assignment group: | |||
| Assigned to: | |||
| Resolution | |||
| Resolved by: | System Administrator | ||
| Resolved: | 2018-08-30 09:49:17 | ||
Description
Having an issue with users trying to access the company portal app
Close Notes
Reinstalled the app
- parent
- made_sla
- true
- caused_by
- watch_list
- upon_reject
- cancel
- sys_updated_on
- 2018-12-13 07:39:53
- child_incidents
- 0
- hold_reason
- approval_history
- number
- INC0009003
- resolved_by
- System Administrator
- my_resolved_by
- System Administrator
- my_resolved_by_link
- SysUser.6816f79cc0a8016401c5a33be04be441
- sys_updated_by
- admin
- opened_by
- System Administrator
- my_opened_by
- System Administrator
- my_opened_by_link
- SysUser.6816f79cc0a8016401c5a33be04be441
- user_input
- sys_created_on
- 2018-08-30 09:18:00
- state
- 7
- sys_created_by
- admin
- knowledge
- false
- order
- calendar_stc
- 1905
- closed_at
- 2018-08-30 09:49:17
- cmdb_ci
- delivery_plan
- contract
- impact
- 2
- active
- false
- work_notes_list
- business_service
- priority
- 3
- sys_domain_path
- /
- rfc
- time_worked
- expected_start
- opened_at
- 2018-08-30 09:17:32
- business_duration
- 1970-01-01 00:00:00
- group_list
- work_end
- caller_id
- David Miller
- my_caller_id
- David Miller
- my_caller_id_link
- SysUser.77ad8176731313005754660c4cf6a7de
- reopened_time
- resolved_at
- 2018-08-30 09:49:17
- approval_set
- subcategory
- work_notes
- short_description
- Cannot sign into the company portal app
- close_code
- Solved (Work Around)
- correlation_display
- delivery_task
- work_start
- assignment_group
- additional_assignee_list
- business_stc
- 0
- description
- Having an issue with users trying to access the company portal app
- calendar_duration
- 1970-01-01 00:31:45
- close_notes
- Reinstalled the app
- notify
- 1
- service_offering
- sys_class_name
- incident
- closed_by
- System Administrator
- my_closed_by
- System Administrator
- my_closed_by_link
- SysUser.6816f79cc0a8016401c5a33be04be441
- follow_up
- parent_incident
- sys_id
- 9fffc328731823002728660c4cf6a742
- contact_type
- reopened_by
- incident_state
- 7
- urgency
- 2
- problem_id
- company
- reassignment_count
- 0
- activity_due
- assigned_to
- severity
- 3
- comments
- approval
- not requested
- sla_due
- comments_and_work_notes
- due_date
- sys_mod_count
- 4
- reopen_count
- 0
- sys_tags
- escalation
- 0
- upon_approval
- proceed
- correlation_id
- location
- category
- inquiry
- my_sys_class_name_link
- Incident.9fffc328731823002728660c4cf6a742