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435186b5474321009db4b5b08b9a7160

Summary
Number:KB0000008Workflow:published
Knowledge Base:ITPublished:2014-09-10
Category:Devices / Apple  
Author:Wayne Webb  
Valid to:2020-01-01  
Short description:How to configure VPN for Apple Devices\n\t\t

How to configure VPN for Apple Devices


For an iPhone or iPad running iOS?


  1. Select Settings > General > VPN.=
  2. Click Add VPN Configuration and enter the following information:
    1. Select L2TP.
    2. Enter Servicenow VPN in the Description field.
    3. Enter vpn-nu.vpn.servicenow.edu in the Server field.
    4. Enter your NetID in the Account field.
    5. Enter your NetID password in the Password field.
    6. Enter servicenow (case sensitive) in the Secret field.
    7. Select Save.
  4. To connect to Servicenow VPN, VPN should be turned On. Once you are successfully connected to Servicenow VPN, your screen will look like the following

For Mac OS X Mavericks (10.9), Mountain Lion (10.8) or Lion (10.7)


  1. Open Apple > System Preferences.
  2. Select the Network icon in the System Preferences window.
  3. Click the + button at the bottom left of the screen to add a new connection. (Note: You may need to click the LOCK icon to enable editing of Network Settings.)

    • Select Interface: VPN
    • Select VPN Type: L2TP over IPSec
    • Enter Service Name: Servicenow VPN
    • Click Create.

  5. From the Network window enter the following information:

    • Enter Server Address: vpn-nu.vpn.servicenow.edu.
    • Enter Account Name: your NetID.
    • Check the checkbox labelled Show VPN status in menu bar to allow you the opportunity to establish a VPN connection from your menu bar.

  7. Click Authentication Settings.

    • In the Shared Secret box enter servicenowvpn
    • Click OK.
    • Click Apply.

  9. Click Advanced...

    • Check the checkbox labelled Send all traffic over VPN connection.
    • Click OK.
    • Click Apply.

Click for Variables

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How to configure VPN for Apple Devices\n\t\t
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<p><span style="font-size: 18pt;"><strong>How to configure VPN for Apple Devices</strong></span></p>\n<p><strong>For an iPhone or iPad running iOS?</strong></p>\n<ol><li><em>Select </em><strong>Settings > General > VPN</strong>.=</li><li><em>Click </em><strong>Add VPN Configuration</strong> and <em>enter </em>the<strong> following information</strong>:</li><li><ol><li>Select <strong>L2TP</strong>.</li><li>Enter <strong>Servicenow VPN</strong> in the <strong>Description </strong>field.</li><li>Enter <strong>vpn-nu.vpn.servicenow.edu</strong> in the <strong>Server </strong>field.</li><li>Enter your <strong>NetID </strong>in the <strong>Account </strong>field.</li><li>Enter your <strong>NetID password</strong> in the <strong>Password </strong>field.</li><li>Enter <strong>servicenow</strong> (case sensitive) in the <strong>Secret </strong>field.</li><li>Select <strong>Save</strong>. </li></ol></li><li>To connect to Servicenow VPN, <strong>VPN </strong>should be <em>turned </em><strong>On</strong>. Once you are successfully connected to Servicenow VPN, your screen will look like the following</li></ol>\n<p><strong>For Mac OS X Mavericks (10.9), Mountain Lion (10.8) or Lion (10.7)</strong></p>\n<ol><li><em>Open</em> <strong>Apple > System Preferences</strong>.</li><li><em>Select</em> the <strong>Network</strong> icon in the <strong>System Preferences</strong> window. </li><li><em>Click the <strong>+ button </strong>at the bottom left of the screen to add a new connection. (Note: You may need to click the LOCK icon to enable editing of Network Settings.) </em></li><li>\n<ul><li><em>Select</em> <strong>Interface</strong>: VPN</li><li><strong><em>Select</em></strong><strong> VPN Type</strong>: L2TP over IPSec</li><li><strong><em>Enter</em></strong><strong> Service Name</strong>: Servicenow VPN</li><li><em>Click</em> <strong>Create</strong>.</li></ul>\n</li><li><strong><em>From the Network window enter the following information:</em></strong></li><li>\n<ul><li><strong><em>Enter</em></strong><strong> Server Address</strong>: vpn-nu.vpn.servicenow.edu.</li><li><strong><em>Enter</em></strong><strong> Account Name</strong>: your NetID.</li><li><em>Check</em> the checkbox labelled <strong>Show VPN status in menu bar</strong> to allow you the opportunity to establish a VPN connection from your menu bar.</li></ul>\n</li><li><em>Click</em> <strong>Authentication Settings</strong>.</li><li>\n<ul><li>In the <strong>Shared Secret</strong> box <em>enter</em> servicenowvpn</li><li><em>Click</em> <strong>OK</strong>.</li><li><em>Click</em> <strong>Apply</strong>.</li></ul>\n</li><li><em>Click</em> <strong>Advanced...</strong></li><li>\n<ul><li><em>Check</em> the checkbox labelled <strong>Send all traffic over VPN connection</strong>.</li><li><em>Click</em> <strong>OK</strong>.</li><li><em>Click</em> <strong>Apply</strong>.</li></ul>\n</li></ol>
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