Problem /
PRB0000051
| Number: | PRB0000051 | State: | Closed |
| First reported by: | Impact: | 3 - Low | |
| Category: | software | Urgency: | 3 - Low |
| Sub category: | Priority: | 5 - Planning | |
| Service: | Assignment group: | ||
| Configuration item: | EXCH-SD-05 | Assigned to: | Problem Coordinator A |
| Problem statement: | Exchange server outage | ||
| Resolution | |||
|---|---|---|---|
| Closed by: | Resolution code: | Fix Applied | |
| Closed: | 2019-09-08 05:45:58 | ||
Description
Exchange server outage
Cause Notes
Switch to IPv6 caused IP issues
Fix Notes
needed latest patch - after patch all is well
Close Notes
needed latest patch - after patch all is well
- first_reported_by_task
- parent
- made_sla
- true
- watch_list
- fix_communicated_by
- upon_reject
- cancel
- sys_updated_on
- 2019-09-11 09:43:10
- cause_notes
- <p>Switch to IPv6 caused IP issues</p>
- approval_history
- number
- PRB0000051
- resolved_by
- sys_updated_by
- admin
- opened_by
- Ron Kettering
- my_opened_by
- Ron Kettering
- my_opened_by_link
- SysUser.62d78687c0a8010e00b3d84178adc913
- user_input
- sys_created_on
- 2019-09-08 05:45:11
- state
- 107
- sys_created_by
- glide.maint
- knowledge
- false
- order
- major_problem
- false
- closed_at
- 2019-09-08 05:45:58
- cmdb_ci
- EXCH-SD-05
- my_cmdb_ci
- EXCH-SD-05
- my_cmdb_ci_link
- Cmdb.281190e3c0a8000b003f593aa3f20ca6
- delivery_plan
- contract
- impact
- 3
- active
- false
- work_notes_list
- business_service
- priority
- 5
- sys_domain_path
- /
- rfc
- time_worked
- expected_start
- opened_at
- 2019-09-08 05:44:01
- business_duration
- 2016-01-01 00:00:00
- group_list
- work_end
- resolved_at
- approval_set
- subcategory
- work_notes
- reopened_at
- short_description
- Exchange server outage
- correlation_display
- delivery_task
- work_start
- assignment_group
- known_error
- false
- additional_assignee_list
- description
- Exchange server outage
- calendar_duration
- 2016-01-01 00:01:57
- close_notes
- needed latest patch - after patch all is well\n\t\t
- service_offering
- sys_class_name
- problem
- closed_by
- follow_up
- workaround
- sys_id
- 05001913c0a8016600161851785e5219
- contact_type
- phone
- reopened_by
- resolution_code
- fix_applied
- urgency
- 3
- company
- reassignment_count
- confirmed_at
- 2019-12-27 17:39:07
- related_incidents
- activity_due
- assigned_to
- Problem Coordinator A
- my_assigned_to
- Problem Coordinator A
- my_assigned_to_link
- SysUser.73ab3f173b331300ad3cc9bb34efc4df
- workaround_communicated_by
- review_outcome
- comments
- fix_communicated_at
- approval
- not requested
- sla_due
- comments_and_work_notes
- due_date
- problem_state
- 107
- sys_mod_count
- 2
- reopen_count
- 0
- duplicate_of
- sys_tags
- escalation
- 0
- upon_approval
- proceed
- confirmed_by
- Problem Coordinator A
- my_confirmed_by
- Problem Coordinator A
- my_confirmed_by_link
- SysUser.73ab3f173b331300ad3cc9bb34efc4df
- correlation_id
- location
- workaround_communicated_at
- category
- software
- fix_notes
- <p>needed latest patch - after patch all is well</p>
- workaround_applied
- false
- my_sys_class_name_link
- Problem.05001913c0a8016600161851785e5219