Problem /
PRB0000055
| Number: | PRB0000055 | State: | Closed |
| First reported by: | Impact: | 3 - Low | |
| Category: | software | Urgency: | 3 - Low |
| Sub category: | Priority: | 5 - Planning | |
| Service: | Assignment group: | Problem Solving | |
| Configuration item: | IronMail-SD-01 | Assigned to: | Problem Coordinator A |
| Problem statement: | Email down | ||
| Resolution | |||
|---|---|---|---|
| Closed by: | Resolution code: | Fix Applied | |
| Closed: | 2019-09-08 06:21:08 | ||
Description
Email went down - failed over to alternate server but need to determine root cause on ironMail-SD-01
Cause Notes
Log shows ISP was dropping/resetting the connection
Fix Notes
ISP applied a fix on their side and mails are flowing smoothly again
Close Notes
patched server all is fine now.
- first_reported_by_task
- parent
- made_sla
- true
- watch_list
- fix_communicated_by
- upon_reject
- cancel
- sys_updated_on
- 2019-09-11 09:48:12
- cause_notes
- <p>Log shows ISP was dropping/resetting the connection</p>
- approval_history
- number
- PRB0000055
- resolved_by
- sys_updated_by
- admin
- opened_by
- Bow Ruggeri
- my_opened_by
- Bow Ruggeri
- my_opened_by_link
- SysUser.F298d2d2c611227b0106c6be7f154bc8
- user_input
- sys_created_on
- 2019-09-08 06:19:00
- state
- 107
- sys_created_by
- glide.maint
- knowledge
- false
- order
- major_problem
- false
- closed_at
- 2019-09-08 06:21:08
- cmdb_ci
- IronMail-SD-01
- my_cmdb_ci
- IronMail-SD-01
- my_cmdb_ci_link
- Cmdb.280ffff1c0a8000b0083f5395b44bc97
- delivery_plan
- contract
- impact
- 3
- active
- false
- work_notes_list
- business_service
- priority
- 5
- sys_domain_path
- /
- rfc
- time_worked
- expected_start
- opened_at
- 2019-09-08 06:17:17
- business_duration
- 2016-01-01 00:00:00
- group_list
- work_end
- resolved_at
- approval_set
- subcategory
- work_notes
- reopened_at
- short_description
- Email down
- correlation_display
- delivery_task
- work_start
- assignment_group
- Problem Solving
- my_assignment_group
- Problem Solving
- my_assignment_group_link
- SysUserGroup.6fcd3b573b331300ad3cc9bb34efc447
- known_error
- false
- additional_assignee_list
- description
- Email went down - failed over to alternate server but need to determine root cause on ironMail-SD-01
- calendar_duration
- 2016-01-01 00:03:51
- close_notes
- patched server all is fine now.
- service_offering
- sys_class_name
- problem
- closed_by
- follow_up
- workaround
- sys_id
- 051e8f6cc0a8016600cdf7fd19e10414
- contact_type
- phone
- reopened_by
- resolution_code
- fix_applied
- urgency
- 3
- company
- reassignment_count
- 1
- confirmed_at
- 2019-12-27 17:39:07
- related_incidents
- activity_due
- assigned_to
- Problem Coordinator A
- my_assigned_to
- Problem Coordinator A
- my_assigned_to_link
- SysUser.73ab3f173b331300ad3cc9bb34efc4df
- workaround_communicated_by
- review_outcome
- comments
- fix_communicated_at
- approval
- not requested
- sla_due
- comments_and_work_notes
- due_date
- problem_state
- 107
- sys_mod_count
- 2
- reopen_count
- 0
- duplicate_of
- sys_tags
- escalation
- 0
- upon_approval
- proceed
- confirmed_by
- Problem Coordinator A
- my_confirmed_by
- Problem Coordinator A
- my_confirmed_by_link
- SysUser.73ab3f173b331300ad3cc9bb34efc4df
- correlation_id
- location
- workaround_communicated_at
- category
- software
- fix_notes
- <p>ISP applied a fix on their side and mails are flowing smoothly again</p>
- workaround_applied
- false
- my_sys_class_name_link
- Problem.051e8f6cc0a8016600cdf7fd19e10414