Problem /
PRB0000014
| Number: | PRB0000014 | State: | Resolved |
| First reported by: | Impact: | 3 - Low | |
| Category: | hardware | Urgency: | 3 - Low |
| Sub category: | Priority: | 5 - Planning | |
| Service: | Assignment group: | ||
| Configuration item: | Windows | Assigned to: | Problem Coordinator A |
| Problem statement: | My laptop is performing very badly | ||
| Resolution | |||
|---|---|---|---|
| Closed by: | Resolution code: | Fix Applied | |
| Closed: | |||
Description
A few days ago I made some modification to some Windows config, and since then my laptop is performing slowly. Is there any way to go back to a previous state?
Cause Notes
Unknown user changes caused performance issues
Workaround
Re-imaged the laptop
Fix Notes
Re-imaged the laptop
Close Notes
- first_reported_by_task
- parent
- made_sla
- true
- watch_list
- fix_communicated_by
- upon_reject
- cancel
- sys_updated_on
- 2019-09-11 06:21:09
- cause_notes
- <p>Unknown user changes caused performance issues</p>
- approval_history
- number
- PRB0000014
- resolved_by
- sys_updated_by
- admin
- opened_by
- Don Goodliffe
- my_opened_by
- Don Goodliffe
- my_opened_by_link
- SysUser.9ee1b13dc6112271007f9d0efdb69cd0
- user_input
- sys_created_on
- 2019-10-27 17:55:38
- state
- 106
- sys_created_by
- admin
- knowledge
- false
- order
- major_problem
- false
- closed_at
- cmdb_ci
- Windows
- my_cmdb_ci
- Windows
- my_cmdb_ci_link
- Cmdb.0c43bc30c61122750182c132e2ac2fe3
- delivery_plan
- contract
- impact
- 3
- active
- true
- work_notes_list
- business_service
- priority
- 5
- sys_domain_path
- /
- rfc
- time_worked
- expected_start
- opened_at
- 2019-10-27 17:39:07
- business_duration
- group_list
- work_end
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- approval_set
- subcategory
- work_notes
- reopened_at
- short_description
- My laptop is performing very badly
- correlation_display
- delivery_task
- work_start
- assignment_group
- known_error
- true
- additional_assignee_list
- description
- A few days ago I made some modification to some Windows config, and since then my laptop is performing slowly. Is there any way to go back to a previous state?
- calendar_duration
- close_notes
- service_offering
- sys_class_name
- problem
- closed_by
- follow_up
- workaround
- <p>Re-imaged the laptop</p>
- sys_id
- 1998e51967b032004792adab9485effa
- contact_type
- reopened_by
- resolution_code
- fix_applied
- urgency
- 3
- company
- reassignment_count
- 1
- confirmed_at
- 2019-10-27 17:39:07
- related_incidents
- activity_due
- assigned_to
- Problem Coordinator A
- my_assigned_to
- Problem Coordinator A
- my_assigned_to_link
- SysUser.73ab3f173b331300ad3cc9bb34efc4df
- workaround_communicated_by
- review_outcome
- comments
- fix_communicated_at
- approval
- not requested
- sla_due
- comments_and_work_notes
- due_date
- problem_state
- 106
- sys_mod_count
- 3
- reopen_count
- 0
- duplicate_of
- sys_tags
- escalation
- 0
- upon_approval
- proceed
- confirmed_by
- Problem Coordinator A
- my_confirmed_by
- Problem Coordinator A
- my_confirmed_by_link
- SysUser.73ab3f173b331300ad3cc9bb34efc4df
- correlation_id
- location
- workaround_communicated_at
- category
- hardware
- fix_notes
- <p>Re-imaged the laptop</p>
- workaround_applied
- true
- my_sys_class_name_link
- Problem.1998e51967b032004792adab9485effa