Problem /
PRB0000106
| Number: | PRB0000106 | State: | Root Cause Analysis |
| First reported by: | Impact: | 2 - Medium | |
| Category: | hardware | Urgency: | 1 - High |
| Sub category: | Priority: | 2 - High | |
| Service: | Assignment group: | ||
| Configuration item: | Assigned to: | Problem Manager | |
| Problem statement: | The Webex application is unavailable to all employees | ||
| Resolution | |||
|---|---|---|---|
| Closed by: | Resolution code: | ||
| Closed: | |||
Description
Cause Notes
Server does not meet minimum specs to run the meeting server
Fix Notes
Upgrade CPU and RAM to meet minimum specs
Close Notes
- first_reported_by_task
- parent
- made_sla
- true
- watch_list
- fix_communicated_by
- upon_reject
- cancel
- sys_updated_on
- 2019-09-15 07:02:32
- cause_notes
- <p>Server does not meet minimum specs to run the meeting server</p>
- approval_history
- number
- PRB0000106
- resolved_by
- sys_updated_by
- admin
- opened_by
- Don Goodliffe
- my_opened_by
- Don Goodliffe
- my_opened_by_link
- SysUser.9ee1b13dc6112271007f9d0efdb69cd0
- user_input
- sys_created_on
- 2019-09-15 07:01:19
- state
- 103
- sys_created_by
- admin
- knowledge
- false
- order
- major_problem
- false
- closed_at
- cmdb_ci
- delivery_plan
- contract
- impact
- 2
- active
- true
- work_notes_list
- business_service
- priority
- 2
- sys_domain_path
- /
- rfc
- time_worked
- expected_start
- opened_at
- 2019-09-15 06:59:48
- business_duration
- group_list
- work_end
- resolved_at
- approval_set
- subcategory
- work_notes
- reopened_at
- short_description
- The Webex application is unavailable to all employees
- correlation_display
- delivery_task
- work_start
- assignment_group
- known_error
- false
- additional_assignee_list
- description
- calendar_duration
- close_notes
- service_offering
- sys_class_name
- problem
- closed_by
- follow_up
- workaround
- sys_id
- 36836028532023004247ddeeff7b12f1
- contact_type
- reopened_by
- resolution_code
- urgency
- 1
- company
- reassignment_count
- 0
- confirmed_at
- 2019-09-15 07:01:22
- related_incidents
- 0
- activity_due
- assigned_to
- Problem Manager
- my_assigned_to
- Problem Manager
- my_assigned_to_link
- SysUser.D3dbbf173b331300ad3cc9bb34efc466
- workaround_communicated_by
- review_outcome
- comments
- fix_communicated_at
- approval
- not requested
- sla_due
- comments_and_work_notes
- due_date
- problem_state
- 103
- sys_mod_count
- 4
- reopen_count
- 0
- duplicate_of
- sys_tags
- escalation
- 0
- upon_approval
- proceed
- confirmed_by
- Problem Manager
- my_confirmed_by
- Problem Manager
- my_confirmed_by_link
- SysUser.D3dbbf173b331300ad3cc9bb34efc466
- correlation_id
- location
- workaround_communicated_at
- category
- hardware
- fix_notes
- \n\t\t\t <p>Upgrade CPU and RAM to meet minimum specs</p>
- workaround_applied
- false
- my_sys_class_name_link
- Problem.36836028532023004247ddeeff7b12f1