CHG0000001
| Summary | |||
|---|---|---|---|
| Number: | CHG0000001 | Approval: | Requested |
| Type: | Normal | State: | New |
| Category: | Software | Configuration item: | Sales Force Automation |
| Impact: | 3 - Low | Phase: | Requested |
| Urgency: | 3 - Low | Risk: | High |
| Priority: | 3 - Moderate | Closed at: | 2019-11-18 09:46:25 |
| Short description: | Rollback Oracle Version | ||
| Reason: | |||
| Parties & Schedule | |||
| Assigned to: | ITIL User | ||
| Start date: | 2019-11-10 23:00:00 | ||
| End date: | 2019-11-11 01:00:00 | ||
Description
Performance of the Siebel SFA software has been severely
degraded since the upgrade performed this weekend.
We moved to an unsupported Oracle DB version. Need to rollback the
Oracle Instance to a supported version.
Change Plans
Backout Plan
Current prod environment to be snapshotted with VmWare
prior to change.
Test Plan
Multi-User testing on Sunday night
Implementation Plan
- parent
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- 2019-11-23 12:42:23
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- 2019-05-26 00:00:00
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- Backup dataset, image current system, reinstall previous\n release, test\n
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- 2019-11-11 01:00:00
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- Rollback Oracle Version
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- 2019-05-19 22:12:50
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- Performance of the Siebel SFA software has been severely\n degraded since the upgrade performed this weekend.\n\n We moved to an unsupported Oracle DB version. Need to rollback the\n Oracle Instance to a supported version.\n
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Change Tasks
| Number | Opened At | Opened By | Assigned To | State | Closed At | Closed By | Summary |
|---|---|---|---|---|---|---|---|
| CTASK0010001 | 2019-05-25 22:19:51 | System Administrator | Don Goodliffe | 1 | Back-Up Database | ||
| CTASK0010002 | 2019-05-25 22:20:20 | System Administrator | David Loo | 1 | Take VmWare snapshot of Environment | ||
| CTASK0010003 | 2019-05-25 22:21:28 | System Administrator | Bow Ruggeri | 1 | Install Oracle 10g onto SD1 | ||
| CTASK0010004 | 2019-05-25 22:22:08 | System Administrator | Don Goodliffe | 1 | Configure Siebel Software for new DB | ||
| CTASK0010005 | 2019-05-25 22:22:48 | System Administrator | Bow Ruggeri | 1 | Preliminary System Testing | ||
| CTASK0010006 | 2019-05-25 22:23:24 | System Administrator | Bow Ruggeri | 1 | Multi-User Testing and QA |