Problem /
PRB0000006
| Number: | PRB0000006 | State: | Fix in Progress |
| First reported by: | INC0000046 | Impact: | 3 - Low |
| Category: | software | Urgency: | 3 - Low |
| Sub category: | Priority: | 5 - Planning | |
| Service: | Assignment group: | Problem Solving | |
| Configuration item: | Sales Force Automation | Assigned to: | Problem Coordinator B |
| Problem statement: | Can't access SFA software | ||
| Resolution | |||
|---|---|---|---|
| Closed by: | Resolution code: | ||
| Closed: | |||
Description
Performance of the Siebel SFA software has been severely degraded since the upgrade performed this weekend. We moved to an unsupported Oracle DB version.
Cause Notes
Siebel SFA does not support this version of Orcale
Fix Notes
Upgrade to the latest version of Oracle
Close Notes
- first_reported_by_task
- INC0000046
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- Task.A9e30c7dc61122760116894de7bcc7bd
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- 2019-09-11 06:07:57
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- <p>Siebel SFA does not support this version of Orcale</p>
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- PRB0000006
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- Bow Ruggeri
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- Bow Ruggeri
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- 2019-03-10 22:07:07
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- 5
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- 2019-03-10 22:07:07
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- Can't access SFA software
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- Performance of the Siebel SFA software has been severely degraded since the upgrade performed this weekend. We moved to an unsupported Oracle DB version.
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- a9e4890bc6112276003d7a5a5c774a74
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- 3
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- 1
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- 2019-07-07 23:48:36
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- 2
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- Problem Coordinator B
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- Problem Coordinator B
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- SysUser.38cb3f173b331300ad3cc9bb34efc4d6
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- 104
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- 7
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- 0
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- 2
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- software
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- <p>Upgrade to the latest version of Oracle</p>
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- false
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- Problem.A9e4890bc6112276003d7a5a5c774a74