Problem /
PRB0000105
| Number: | PRB0000105 | State: | Closed |
| First reported by: | Impact: | 3 - Low | |
| Category: | software | Urgency: | 3 - Low |
| Sub category: | Priority: | 5 - Planning | |
| Service: | Assignment group: | ||
| Configuration item: | Assigned to: | Problem Coordinator A | |
| Problem statement: | Email system is down again | ||
| Resolution | |||
|---|---|---|---|
| Closed by: | System Administrator | Resolution code: | Duplicate |
| Closed: | 2019-09-15 06:59:05 | ||
Description
Cause Notes
Fix Notes
Close Notes
- first_reported_by_task
- parent
- made_sla
- true
- watch_list
- fix_communicated_by
- upon_reject
- cancel
- sys_updated_on
- 2019-09-15 06:59:05
- cause_notes
- approval_history
- number
- PRB0000105
- resolved_by
- sys_updated_by
- admin
- opened_by
- Ron Kettering
- my_opened_by
- Ron Kettering
- my_opened_by_link
- SysUser.62d78687c0a8010e00b3d84178adc913
- user_input
- sys_created_on
- 2019-09-15 06:58:16
- state
- 107
- sys_created_by
- admin
- knowledge
- false
- order
- major_problem
- false
- closed_at
- 2019-09-15 06:59:05
- cmdb_ci
- delivery_plan
- contract
- impact
- 3
- active
- false
- work_notes_list
- business_service
- priority
- 5
- sys_domain_path
- /
- rfc
- time_worked
- expected_start
- opened_at
- 2019-09-15 06:57:29
- business_duration
- 2016-01-01 00:00:00
- group_list
- work_end
- resolved_at
- approval_set
- subcategory
- work_notes
- reopened_at
- short_description
- Email system is down again
- correlation_display
- delivery_task
- work_start
- assignment_group
- known_error
- false
- additional_assignee_list
- description
- calendar_duration
- 2016-01-01 00:01:36
- close_notes
- service_offering
- sys_class_name
- problem
- closed_by
- System Administrator
- my_closed_by
- System Administrator
- my_closed_by_link
- SysUser.6816f79cc0a8016401c5a33be04be441
- follow_up
- workaround
- sys_id
- 0d036ce4532023004247ddeeff7b12a8
- contact_type
- reopened_by
- resolution_code
- duplicate
- urgency
- 3
- company
- reassignment_count
- 0
- confirmed_at
- related_incidents
- 0
- activity_due
- assigned_to
- Problem Coordinator A
- my_assigned_to
- Problem Coordinator A
- my_assigned_to_link
- SysUser.73ab3f173b331300ad3cc9bb34efc4df
- workaround_communicated_by
- review_outcome
- comments
- fix_communicated_at
- approval
- not requested
- sla_due
- comments_and_work_notes
- due_date
- problem_state
- 107
- sys_mod_count
- 2
- reopen_count
- 0
- duplicate_of
- PRB0000055
- my_duplicate_of
- PRB0000055
- my_duplicate_of_link
- Problem.051e8f6cc0a8016600cdf7fd19e10414
- sys_tags
- escalation
- 0
- upon_approval
- proceed
- confirmed_by
- correlation_id
- location
- workaround_communicated_at
- category
- software
- fix_notes
- workaround_applied
- false
- my_sys_class_name_link
- Problem.0d036ce4532023004247ddeeff7b12a8