PRB0000001

Number:PRB0000001State:Fix in Progress
First reported by:INC0000019Impact:3 - Low
Category:softwareUrgency:3 - Low
Sub category: Priority:5 - Planning
Service: Assignment group: 
Configuration item: Assigned to:Problem Coordinator B
Problem statement:Windows XP SP2 causing errors in Enterprise
Resolution
Closed by: Resolution code: 
Closed:   

Description

SP2 is causing several applications not to work anymore.

Cause Notes


Corporate desktop apps do not support SP2

Fix Notes


Remove Windows XP SP2

Close Notes


Click for Variables

first_reported_by_task
INC0000019
my_first_reported_by_task
INC0000019
my_first_reported_by_task_link
Task.46e8219ba9fe1981013806b6e04fed06
parent
made_sla
false
watch_list
fix_communicated_by
upon_reject
sys_updated_on
2019-09-10 09:29:15
cause_notes
\n\t\t\t <p>Corporate desktop apps do not support SP2</p>
approval_history
number
PRB0000001
resolved_by
sys_updated_by
admin
opened_by
Ron Kettering
my_opened_by
Ron Kettering
my_opened_by_link
SysUser.62d78687c0a8010e00b3d84178adc913
user_input
sys_created_on
2018-12-31 23:48:36
state
104
sys_created_by
admin
knowledge
false
order
major_problem
false
closed_at
cmdb_ci
delivery_plan
contract
impact
3
active
true
work_notes_list
business_service
priority
5
sys_domain_path
/
rfc
CHG0000003
my_rfc
CHG0000003
my_rfc_link
ChangeRequest.46e9b4afa9fe198101026e122b85f442
time_worked
expected_start
opened_at
2018-12-31 23:48:36
business_duration
group_list
work_end
resolved_at
approval_set
subcategory
work_notes
reopened_at
short_description
Windows XP SP2 causing errors in Enterprise
correlation_display
delivery_task
work_start
assignment_group
known_error
false
additional_assignee_list
description
SP2 is causing several applications not to work anymore.
calendar_duration
close_notes
service_offering
sys_class_name
problem
closed_by
follow_up
workaround
sys_id
46eaa7c9a9fe198100bbe282da0d4b7d
contact_type
phone
reopened_by
resolution_code
urgency
3
company
reassignment_count
confirmed_at
2019-01-01 23:48:36
related_incidents
1
activity_due
assigned_to
Problem Coordinator B
my_assigned_to
Problem Coordinator B
my_assigned_to_link
SysUser.38cb3f173b331300ad3cc9bb34efc4d6
workaround_communicated_by
review_outcome
comments
fix_communicated_at
approval
not requested
sla_due
comments_and_work_notes
due_date
problem_state
104
sys_mod_count
9
reopen_count
0
duplicate_of
sys_tags
escalation
1
upon_approval
confirmed_by
Problem Coordinator B
my_confirmed_by
Problem Coordinator B
my_confirmed_by_link
SysUser.38cb3f173b331300ad3cc9bb34efc4d6
correlation_id
location
workaround_communicated_at
category
software
fix_notes
\n\t\t\t <p>Remove Windows XP SP2</p>
workaround_applied
false
my_sys_class_name_link
Problem.46eaa7c9a9fe198100bbe282da0d4b7d