Problem /
PRB0000109
| Number: | PRB0000109 | State: | Closed |
| First reported by: | INC0000601 | Impact: | 3 - Low |
| Category: | hardware | Urgency: | 3 - Low |
| Sub category: | Priority: | 5 - Planning | |
| Service: | Assignment group: | Problem Solving | |
| Configuration item: | *BETH-IBM | Assigned to: | Problem Coordinator A |
| Problem statement: | USB port has stopped working | ||
| Resolution | |||
|---|---|---|---|
| Closed by: | Problem Coordinator A | Resolution code: | Risk Accepted |
| Closed: | 2019-09-15 07:09:20 | ||
Description
Cause Notes
This is a timing issue caused when you plug and unplug USB devices quickly
Workaround
As this is intermittent. Restarting the PC fixes this.
Fix Notes
Close Notes
OS and hardware vendor cannot find the root cause as it is intermittent. So they recommend restarting the PC
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